Last Updated: April 06, 2025
At ClipAurora (“Company,” “we,” “our,” or “us”), we provide digital products that are instantly accessible and non-tangible. Due to the nature of these goods, all purchases made through www.clipaurora.com are considered final and non-refundable once the order is complete and the download or access link has been delivered via email or website.
Once a digital item has been downloaded or accessed, it cannot be returned — therefore, we do not offer refunds under regular circumstances. Any attempts to request or dispute a refund will be declined without further correspondence.
Customer Acknowledgement
By placing an order on our site, you confirm that you understand and agree to this policy. If our system shows that the digital product or service has been downloaded or accessed, no refunds will be issued.
Exceptional Cases
We stand behind the quality of our digital offerings. While refunds are generally not provided, we understand that rare, exceptional situations may occur regarding file access or delivery issues.
Download or Access Issues
If you experience trouble downloading or accessing your product, please reach out to us within 24 hours of your purchase. If the issue is verified, we will gladly offer:
- an alternative link, or
- where appropriate, issue a credit within 7 business days.
If we don’t hear from you within this timeframe, we’ll consider the delivery successful and will not be able to offer any redress for download issues.
If you’re having trouble unzipping or opening the files, let us know right away and we’ll assist you by either sending the files directly or offering a different download method.
📩 Support Contact
For any support related to downloads or technical issues, contact us at:
Email: clipaurora.inbox@gmail.com